Term and Conditions

Last updated: [Insert Date]

1. About Us

Outdoor Haven Shop (ukoutdoorcamping.com) is a UK-based retailer specialising in high-quality camping gear and outdoor equipment. Our company address is 84 Elm Grove, Portsmouth, GB PO3P 5PF.

2. Website Use

2.1 Eligibility

You must be at least 18 years old to make purchases through our website. By using our site, you confirm you meet this requirement.

2.2 User Responsibilities

When using our website, you agree to:

• Provide accurate and complete information when creating an account or making a purchase
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorised access to our systems
• Not interfere with the proper working of our website

2.3 Intellectual Property

All content on our website, including text, images, logos, and product designs, is the property of Outdoor Haven Shop or our suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

3. Products and Services

3.1 Product Descriptions

We take care to ensure our product descriptions are accurate, but colours may vary slightly due to monitor settings. If you receive a product that significantly differs from its description, please contact us immediately.

3.2 Product Availability

All items are subject to availability. If an item becomes unavailable after you place your order, we will notify you and offer a refund or alternative product.

3.3 Age-Restricted Products

Some camping equipment (e.g., cooking stoves) may have age restrictions. By purchasing these items, you confirm you meet any applicable age requirements.

4. Orders and Payments

4.1 Order Process

Your order represents an offer to purchase which we accept when we send you an order confirmation email. We process orders within 1-2 business days (Monday-Friday).

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors, even after an order is placed.

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You must be the authorised user of the payment method used.

4.4 Shipping

We offer two shipping options:

• Standard Shipping (£12.95): via DHL or FedEx, delivery within 10-15 business days after dispatch
• Free Shipping: via EMS for orders over £50, delivery within 15-25 business days after dispatch

We ship worldwide except to certain Asian countries and remote regions. Delivery times are estimates and may vary.

5. Returns and Refunds

5.1 Returns Policy

We accept returns within 15 days of receiving your order, provided:

• Items are in original condition (unused, unwashed, with tags attached)
• All original packaging is included
• Proof of purchase is provided

Non-returnable items include used camping cooking equipment and inner tents that have been unpackaged.

5.2 Return Process

To return an item:

1. Contact us at [email protected] within 15 days
2. Wait for return authorization
3. Package the item securely in original packaging
4. Ship to: 84 Elm Grove, Portsmouth, GB PO3P 5PF using a trackable method

5.3 Refunds

Refunds are processed within 5 business days after we receive your return. Original shipping fees are non-refundable, and a restocking fee may apply for large items.

6. Liability and Disputes

6.1 Product Use

Outdoor Haven Shop is not liable for any injury, damage, or loss resulting from improper use of our products. Always follow manufacturer instructions and safety guidelines.

6.2 Limitation of Liability

Our total liability for any claim related to your use of our website or products is limited to the purchase price of the item in question.

6.3 Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

7. Changes to These Terms

We may update these Terms and Conditions periodically. The current version will always be available on our website.

8. Contact Us

For questions about these terms or your order:

Email: [email protected]
Business Hours: Monday-Friday, 9am-5pm GMT